Shipping & Delivery
Last updated: March 2026
Every piece at Artistic Turtle is handmade and packed by the artist. Below is how we process, ship, and track your order.
Where We Ship From
Orders ship from our studios in Oregon and Arizona. You’ll receive tracking by email as soon as your label is created.
Processing Times
- Ready-to-ship items: usually leave the studio in 1–3 business days.
- Made-to-order & custom pieces: typically ship in 3–7 business days (we’ll email if we need a little more time for finishing, curing, or final packing).
Business days are Monday–Friday (excluding holidays). Weather and carrier delays may add transit time once the package is en route.
Shipping Methods
We currently offer Standard Shipping (US) on most orders, with Free Shipping (US) available on qualifying orders of $200 or more.
Rates & Checkout
- Shipping charges: shown at checkout based on the items in your order.
- Combined orders: when possible, we’ll pack items together to help keep shipping efficient.
- Larger or heavier items: some products cost more to pack and ship, so shipping may vary depending on the items ordered.
- Free shipping: automatically applies to qualifying U.S. orders of $200 or more.
Estimated Delivery
Most U.S. orders arrive within a few business days after shipment, but delivery times can vary by destination, weather, and carrier conditions.
Delivery dates are estimates only and are not guaranteed.
Tracking & Delivery
- Tracking email: sent automatically when your label is created.
- Address accuracy: please double-check your shipping address at checkout; we’re unable to reroute packages once they have shipped.
- Marked delivered but not received: check with household members and neighbors first, then contact your local carrier office with the tracking number. If you still need help, email us at support@artisticturtle.com.
Packaging & Protection
We use sturdy boxes, corner protection for framed art, and eco-minded cushioning where possible. Art surfaces are protected with paper and sleeves, and wood finishes are fully cured before packing.
Damages or Issues
If your order arrives damaged, email support@artisticturtle.com within 7 days of delivery. Please include:
- Your order number
- Photos of the box (inside & outside) and the item
- A short description of the damage
We’ll review and make it right with a replacement, repair, or refund per our Refunds & Returns Policy.
International Shipping
At this time, we primarily ship within the United States. If you’re outside the U.S., contact us and we’ll check whether shipping is available for your destination.
Questions?
We’re happy to help. Reach us at support@artisticturtle.com or visit our Contact page.
