Refunds & Returns Policy
Last updated: August 2026
We want you to feel good about your purchase from Artistic Turtle. If something isn’t right, here’s how we handle returns, refunds, and exchanges.
Overview
Our return policy lasts 30 days from the date of delivery. If more than 30 days have passed, we may be unable to accept a return or issue a refund.
To be eligible for a return, an item must be in its original condition, with all included parts and packaging where reasonably possible, and suitable for resale.
Non-Returnable Items
- Gift cards
- Digital downloads, including e-books or guides
- Custom or personalized items, unless they arrive damaged, defective, or incorrect
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days after the refund is issued for it to appear, depending on your bank or card issuer.
Late or Missing Refunds
If you have not received your refund yet, first check with your bank or card issuer, as processing times can vary. If you have already done that and still have not received it, contact us at support@artisticturtle.com.
Exchanges
We replace items when they arrive defective, damaged, or incorrect. If you need a replacement or exchange for the same item, email support@artisticturtle.com before sending anything back.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue quickly.
Depending on the circumstances, we may offer a replacement, repair, or refund.
Returning an Item
Please contact us first at support@artisticturtle.com before sending anything back. If your return is approved, we will provide the correct return address and return instructions for your item.
Do not send a return without prior approval.
Unless the return is due to a damaged, defective, or incorrect item, you are responsible for return shipping costs. Original shipping charges are non-refundable.
For higher-value returns, we recommend using a trackable shipping service and appropriate shipping insurance. Artistic Turtle cannot guarantee receipt of packages that cannot be tracked.
Made-to-Order Items
Standard made-to-order items are generally eligible for return under the same conditions described above unless the product page states otherwise. Items made specifically with custom or personalized details are non-returnable except when damaged, defective, or incorrect.
Need Help?
If you have questions about a return, refund, or exchange, email us at support@artisticturtle.com or visit our Contact page.