Shipping & Delivery
Last updated: August 2026
Artistic Turtle products are created, selected, and packed by our individual maker shops. Below is how we process, ship, and track your order.
Where We Ship From
Orders ship from our studios in Oregon and Arizona. You’ll receive tracking by email as soon as your shipping label is created.
Processing Times
- Ready-to-ship items: generally leave the studio within 1–4 business days, unless a different processing time is shown on the product page. Ready-to-ship wooden flags normally ship within 2–4 business days.
- Made-to-order & custom pieces: processing times vary by product. Wooden flags that must be made require approximately 5–8 business days for handcrafting and preparation. Always use the processing time shown on the product page; carrier transit time is additional.
Business days are Monday–Friday, excluding holidays. Weather and carrier delays may add transit time once the package is en route.
Shipping Methods
We currently offer Standard Shipping (US) on most orders, with Free Shipping (US) automatically available on qualifying orders of $200 or more.
Rates & Checkout
- Shipping charges: shown at checkout based on the items in your order.
- Combined orders: when possible, we’ll pack items together to help keep shipping efficient.
- Larger or heavier items: some products cost more to pack and ship, so shipping charges may vary depending on the items ordered.
- Free shipping: automatically applies to qualifying U.S. orders of $200 or more.
Estimated Delivery
Most U.S. orders arrive within a few business days after shipment, but delivery times can vary by destination, weather, and carrier conditions.
Delivery dates are estimates only and are not guaranteed.
Tracking & Delivery
- Tracking email: sent automatically when your shipping label is created.
- Address accuracy: please double-check your shipping address at checkout; we’re unable to reroute packages once they have shipped.
- Marked delivered but not received: check with household members and neighbors first, then contact your local carrier office with the tracking number. If you still need help, email us at support@artisticturtle.com.
Packaging & Protection
We use sturdy boxes, corner protection for framed art, and eco-minded cushioning where possible. Art surfaces are protected with paper and sleeves, and wood finishes are fully cured before packing.
Damages or Issues
If your order arrives damaged, email support@artisticturtle.com within 7 days of delivery. Please include:
- Your order number
- Photos of the box, inside and outside, and the item
- A short description of the damage
We’ll review the issue and make it right with a replacement, repair, or refund according to our Refunds & Returns Policy.
Where We Ship
We currently ship physical products to addresses within the United States only. International shipping is not available through our online checkout at this time.
Questions?
We’re happy to help. Reach us at support@artisticturtle.com or visit our Contact page.